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ONBOARDING

HubSpot Onboarding

A guided start on a new portal: the configuration a team needs to work, the procedures they follow, and the training that makes both stick.

A foundation the team will use

Onboarding takes a new portal from empty to operational.

The configuration is deliberately limited to what the team needs to work: records, pipelines, the properties those pipelines depend on, and the reports that show whether work is progressing.

Additional automation and integration are deferred until the team's actual practice is visible, because configuration built ahead of practice is configuration built on assumption.

New portals
Role-based training
Documented procedures
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SCOPE
Onboarding covers core configuration, a written procedure for each role, and enablement of the people who will use the portal.
TIMING
The engagement is best begun within the first weeks after purchase, before workarounds establish themselves.
OUTCOME
The engagement ends with a portal in daily use and a written procedure for each role that uses it.

The shape of the engagement

Phases, their overlaps, and the point at which each is accepted. Durations are scoped per engagement; the sequence and the acceptance points hold.

The phases of the engagement and the points at which each is accepted5 phases across 5 weeks: Requirements and access, weeks 1 to 1; Core configuration, weeks 1 to 3; Procedure writing, weeks 3 to 4; Role enablement, weeks 4 to 5; Go-live support, weeks 5 to 5. Phases overlap rather than running strictly in sequence. 3 acceptance points sit on the same axis: Requirements agreed at week 1; Portal configured at week 3; In daily use at week 5. Automation and integration are deliberately deferred until the team's practice is visible.PHASEW1W2W3W4W5Requirements and accessCore configurationProcedure writingRole enablementGo-live supportRequirements agreedPortal configuredIn daily useAutomation and integration are deliberately deferred until the team's practice is visible.

Buy this engagement

Priced by the number of hubs being configured.

HubSpot Onboarding - 1 HubGuided implementation of a single HubSpot hub: setup, data, pipelines, automation and training.$2,500
HubSpot Onboarding - 2 HubsGuided implementation across two HubSpot hubs, including the integration between them.$3,500
HubSpot Onboarding - 3 HubsFull multi-hub HubSpot implementation with unified reporting across the revenue system.$5,000

Scope not listed here is quoted. The full catalogue carries every item.

What is delivered

Each item below is a document or an artefact the client keeps, not an activity performed.

  1. Core configuration

    Users, permissions, records, pipelines and the properties the process depends on.

  2. Written procedures

    How each role records work in the portal, in a form that can be given to a new starter.

  3. Starter reporting

    The reports that show whether the process is being followed and where records are stalling.

  4. Training record

    Role-based sessions delivered against the written procedures, with the material retained by the client.

What this includes

Account, user and permission setup
Pipeline and lifecycle configuration for the current process
The properties required at each stage
Email, calendar and inbox connection
Starter dashboards for pipeline and activity
Import of an initial record set
Written procedures per role
Role-based training sessions

How it runs

01

Current process review

How the team works today is recorded, including what is presently held outside any system.

02

Core configuration

Users, pipelines and required properties are configured to that process rather than to platform defaults.

03

Initial import

An agreed record set is imported and checked so the team begins with real data.

04

Procedure and training

Procedures are written per role and training is delivered against them.

05

Follow-up review

Usage is reviewed after a period of live working and the configuration is corrected where practice diverged.

Milestones

MilestoneAccepted when
Process recordedCurrent working practice documented and agreed.
Portal configuredUsers, pipelines and properties in place.
Data importedThe initial record set loaded and verified.
Training deliveredEach role trained against its written procedure.
Follow-up completeLive usage reviewed and configuration corrected.

Ways of working

Onboarding is delivered as a mix: configuration is done-for-you, while procedures are written with your team so they describe how the work is actually performed. The client provides access to the people who do the work and a decision on the initial record set.

The engagement plan, the hour budget, the delivery spectrum and the weekly, monthly and quarterly cadence are common to every service and are set out in how we work.

Common questions

HubSpot Onboarding FAQ

Within the first weeks of purchase. Practice established before the portal is configured is difficult to displace, and the first records entered set the pattern the rest follow.

HubSpot's onboarding is instruction in the platform's features. This configures the portal to your process and produces written procedures for each role, which is what a new starter is handed.

Recording it is the first step, and it is ordinarily the most valuable part. Configuration follows from it.

Frequently. Onboarding establishes practice; implementation adds automation, integration and reporting once that practice is visible rather than assumed.

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HubSpot services

Onboarding, implementation, integration, migration, administration and training, each scoped and priced before the work begins

WEEKLY PROGRAM

RevOps Office Hours

A recurring weekly RevOps operating program. Live support plus hands-on HubSpot implementation work.

$1,500/mo
Monthly Operating Program
  • 1 live Office Hours session per week
  • 4 hours of hands-on implementation work per month
  • Hours allocated against priorities agreed at the start of each period
  • Recurring monthly cadence