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TRAINING

HubSpot Training

Role-based training delivered against your own portal and written procedures, rather than generic platform instruction.

Training against your portal, not a demo one

Training delivered in a demonstration portal teaches the platform. Training delivered in the client's own portal, against the procedures the team is expected to follow, teaches the job.

Sessions are built per role. What a sales representative needs to know and what an administrator needs to know overlap far less than a single curriculum implies.

Role-based
Your portal
Written procedures
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FORMAT
Sessions are delivered live and recorded, and each one is accompanied by a written procedure the team keeps.
AUDIENCE
A separate curriculum is prepared for each role, since the work differs more than a single course allows for.
OUTPUT
The client retains the recordings and the written procedures, and can reuse both for people who join later.

The shape of the engagement

Phases, their overlaps, and the point at which each is accepted. Durations are scoped per engagement; the sequence and the acceptance points hold.

The phases of the engagement and the points at which each is accepted4 phases across 4 weeks: Role and curriculum design, weeks 1 to 1; Procedure writing, weeks 1 to 2; Live sessions by role, weeks 3 to 4; Recording and handover, weeks 4 to 4. Phases overlap rather than running strictly in sequence. 3 acceptance points sit on the same axis: Curricula agreed at week 1; Procedures written at week 2; Materials handed over at week 4. Delivered in the client's own portal, against the procedures the team is expected to follow.PHASEW1W2W3W4Role and curriculum designProcedure writingLive sessions by roleRecording and handoverCurricula agreedProcedures writtenMaterials handed overDelivered in the client's own portal, against the procedures the team is expected to follow.

Buy this engagement

Delivered in the client's own portal, per role.

Training DayA full day of tailored team training on your own HubSpot instance, with recordings.$2,500

Scope not listed here is quoted. The full catalogue carries every item.

What is delivered

Each item below is a document or an artefact the client keeps, not an activity performed.

  1. Role curricula

    A separate outline per role, covering what that role does in the portal and nothing it does not.

  2. Written procedures

    Step-by-step documentation for the tasks each role performs, usable by a new starter.

  3. Recorded sessions

    Recordings retained by the client for onboarding future staff.

  4. Competency check

    A short practical exercise per role confirming the procedures can be followed unaided.

What this includes

Curriculum design per role
Live sessions delivered in your portal
Written procedures for each recurring task
Session recordings retained by the client
Administrator training on configuration and permissions
Reporting training for managers
Certification preparation where required
A practical competency check per role

How it runs

01

Role and task inventory

The tasks each role performs in the portal are listed, which determines what the curriculum contains.

02

Procedure writing

Each recurring task is documented so training has something to teach against.

03

Delivery

Live sessions per role, conducted in the client's portal and recorded.

04

Competency check

A short practical exercise confirms the procedures can be followed without assistance.

05

Correction

Procedures are revised where the exercise showed them to be unclear.

Milestones

MilestoneAccepted when
Inventory agreedThe tasks in scope per role are confirmed.
Procedures writtenDocumentation complete for each recurring task.
Sessions deliveredEach role trained and the session recorded.
Competency confirmedPractical exercise completed per role.
Material handed overProcedures and recordings delivered to the client.

Ways of working

Training is done-with-you by definition. The client provides access to the portal in the state the team actually uses it, the people themselves, and a view on which tasks matter most. Sessions are ordinarily scheduled across weeks rather than compressed, since retention is better distributed.

The engagement plan, the hour budget, the delivery spectrum and the weekly, monthly and quarterly cadence are common to every service and are set out in how we work.

Common questions

HubSpot Training FAQ

Yours. Training in a demonstration portal teaches the platform's features rather than the job, and the difference appears the first time a real record does not look like the example.

Yes, where certification is a requirement. It is treated as a separate objective from operational competence, because the two examine different things.

Administrators are trained on configuration, permissions and the consequences of changes, which are precisely the topics an end-user curriculum omits.

The written procedures and the session recordings, both retained by the client and reusable for onboarding future staff.

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HubSpot services

Onboarding, implementation, integration, migration, administration and training, each scoped and priced before the work begins

WEEKLY PROGRAM

RevOps Office Hours

A recurring weekly RevOps operating program. Live support plus hands-on HubSpot implementation work.

$1,500/mo
Monthly Operating Program
  • 1 live Office Hours session per week
  • 4 hours of hands-on implementation work per month
  • Hours allocated against priorities agreed at the start of each period
  • Recurring monthly cadence